Your User ID and Password were mailed with your initial physical license. Please look at the
center section and refer to the Online Services Instructions, item #5.
Your User ID and Password were included in your application Deficiency letter. Please look near the bottom of the
letter and the information is shown in bold. (Deficiency Letters are sent only to applicants
who may need to send additional information.)
If you do not know your User ID and/or Password, you can also login by answering the security questions below.
The information you provide must match our records.
Is your account locked?
Email: MQALicensureServices@flhealth.gov to obtain your User ID and Password.*
Licensure Services will provide requested User Id and Password within 24 hours of email receipt except on weekends or state holidays.
Our hours of operation are from 8:00 a.m. to 5:00 p.m. Eastern Time Monday through Friday.
Please include the following information for verification purposes:
Your first and last name
Last four digits of your social security number
Date of birth
*The system will automatically unlock your account within 24 hours.
Customer Contact Center Information
If you need further assistance to obtain your User ID and Password, our customer service staff is available to assist you.
(850) 488-0595 (select option 2)
8:00 a.m. to 6:00 p.m. Eastern Time
Monday through Friday*